When blog and blogging began, the original purpose was for individuals to share their personal lives online, similar to an online journal. Over the years, blogging has evolved from having more personal to more professional goals. Many businesses have acknowledged the benefits of using blogs and have started utilizing the tool to inform and entertain…
Tag: customer
The Social Experience
Imagine you walk into a store with burning questions about a product and the customer representative completely ignores you? Irritating right? That’s exactly how customers feel when they submit their queries through a company’s social media platform and have to wait hours or days for a response. In this technological era, customers expect immediacy and…
Mac Social 